POSscan Call Centre (a ‘Point Of Service’ company), was formed due to the increasing demand in offshore outsourcing solutions for Australian Businesses. POSscan Call Centre, is owned and operated by Barcode Solutions Pty Ltd. (Software developers of e-Bility & e-Web).

POSscan Call Centre, offer companies a wide array of services and benefits. With locations in the Australia and Philippines, we are able to deliver superior cost efficiencies and maximum results.

Our Services

•   Inbound Call Centre
•   Outbound Call Centre
•   Remote Receptionist
•   Dealer Locate Services
•   Online Customer Support
•   Telemarketing Support
•   Technical Support Services
•   Help Desk Support Services
•   CRM Software Support
•   Retail & Wholesale Software Support
•   E-mail Management
•   Chat Support

Benefits

•   Reduced Operational Costs
•   Reliable & Well-Educated Employee Pools
•   Low Employee Attrition
•   Highest Levels of Data Security
•   State-of-the-Art & Innovative Technology

Return On Investment

•   An experienced (full time) call centre agent with excellent English speaking skills
•   Your agent will work a 38.5h work week
•   Working hours are on Australian time
•   All your call costs are inclusive to Australian landline and mobile phones
•   A dedicated Australian account manager
•   Daily and Weekly call reporting
•   Facility for you to listen in on your agents calls
•   Online CRM program for your agents to track leads and sales
•   First class work environment for agents

Also, our technical infrastructure is fully scalable and flexible, covers all time zones, and comes with multiple points of presence in Asia and Australia to ensure that your business requirements are met, no matter where your main office is or whether you are a small or medium-sized organisation.

For inquiries about the company, our rates and services, and how else we can be of help to you, feel free to contact us by phone or email: Sales@posscan.com